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Ensuring that your business is equipped with the right technology and toolsets to efficiently run your business is only the first step.
In order to minimise disruptions to your business operations it is essential to proactively monitor and maintain your systems. We take care of applying software and security updates, patches, and the enhancements needed to minimise risks and reduce any potential downtime to help you increase your productivity.

Managed Services

Security is at the forefront of our services.
To be a client of Think I.T. you are required to use our top-line Endpoint Detection &amp; Response (EDR) solution. This uses Artificial Intelligence (AI) to detect and respond to threats found in real-time.
With the increasingly high number of cyber breaches being attributed to user error, we believe it is essential that all clients use a 24/7 EDR solution. They are highly effective in monitoring and obstructing malicious activity caused by user error.

EDR (Security) Solution

In June, 2023, the Office of the Privacy Commissioner in New Zealand stipulated that if you hold personal data and are not using 2FA, you are in breach of the Privacy Act.
Having a strong, unique password with combinations of different letters and characters is a great first step. However, they are vulnerable to brute force attacks which are an easy, automated action utilised by bad actors to gain access to your systems and data.
Think I.T. strongly advises applying MFA (stronger than 2FA) as a second layer of security across your business to verify all login attempts and protect personal data, reducing your risk of unauthorised access.

Multi-factor Authentication (MFA) 

The biggest risk to any business is human error.
According to Verizon, “74% of breaches involved the human element”. &#8211; Verizon 2023 Data Breach Investigations Report
As we notice new forms of cyber-attacks emerge daily. A common factor that stands out is the exploitation of end-users. In one way or another, most cyberattacks require a human element to breach a system. By implementing a security education solution, you ensure that your users are aware of their online activity to better detect and avoid cyber threats.

Security Education Solution

Business email is a common target for bad actors to gain access to a company’s internal systems, allowing them to carry out a range of different attacks and scams. 
Being amongst the easier exploits to deploy using techniques such as Phishing and Social Engineering, business email incidents are amongst the top cybersecurity attacks reported in recent years.
Implementing a mail protection solution helps prevent emails containing known malicious content from entering your users’ inboxes, reducing your chance of encountering such attacks.

Mail Protection

According to Forbes, “60% of small businesses that are victims of a cyber-attack go out of business within six months.”
Data is extremely valuable to any business so ensuring you have a backup solution is key!
In the event of hardware or software failures, data corruption, accidental data deletions, or even worse, a malicious attack, is your business ready to face downtime or would you rather get back up and running as soon as possible?
Engage with your I.T. provider to customise a backup solution that meets your business needs.

Data Protection

What do you mean we have no toner?
A managed print solution is tailored to fit your business’s print requirements, pre-emptively sending out toner before you need it, allowing you to optimise your business’s print experience while minimising downtime.
Not only does this solution streamline your printing costs, it also provides hassle-free maintenance and support, along with proactive monitoring and automatic replenishment of consumables.

Managed Print Services

If you thought your firewall was set-it-forget-it hardware, you’re wrong. 
Firewalls require a high degree of attention and maintenance to continue to be effective. They provide a barrier between trusted and untrusted traffic, using a defined set of security rules to allow or deny access.
Even after extensive notification from the manufacturer of a major firewall regarding a security vulnerability, 69% of the devices remained unpatched, allowing a remote attacker to execute arbitrary code or commands. The longer they remain unpatched, the more vulnerable they become.
Investing in a managed firewall from Think I.T. ensures your business is equipped with the right firewall solution and makes sure it is fully maintained, avoiding your chances of being a part of the 69%.

Managed Firewall

Did you know, after a breach, the attacker has an average of 11 days before they can be detected.
Hackers don’t always attack straight after breaching your systems and can often remain undetected for years. A Security Information and Event Management (SIEM) solution monitors your network for threat indicators and behavioural changes that may show signs of an unrecognised user and potential threats.

Security Information and Event Management

According to IBM, phishing attacks are one of the most common attack methods used to initiate a cyberattack. 
A phishing attack commonly disguises malicious links, made to look like they are from legitimate sources, to trick users to click on them. A DNS filter is a register of known malicious links, so if a user clicks on one, the action will be blocked.
DNS Filtering Benefits
<ul>
<li>Protects against users unknowingly clicking on links that are malicious.</li>
<li>Prevents against harmful content being downloaded to user devices.</li>
<li>Allows organisations to customise access policies for internet browsing.</li>
</ul>

DNS Filtering

Did you know, like laptops, your Wi-Fi device needs constant management?
Like other devices, Wi-Fi access points have operating systems that need to be updated. These updates can include patches for software issues and/or security vulnerabilities.
With a managed Wi-Fi access point, Think I.T. take care of this for you.

Managed Wi-Fi

Think I.T. offers both cloud-hosted and on-premise phone system solutions, covering all your telephony requirements. We work with you to come up with the best solution to suit your business’s budget and operational style, ensuring your business runs smoothly, minimising disruptions.
We are a 3CX Advanced Certified Silver Partner

Phone Systems

Domain hosting is an internet service that connects your domain name, for example, thinkit.co.nz, to emails, websites and other digital services required by your business.

Domain Hosting

“Website hosting deals with where and how a website is stored and delivered” &#8211; Wix
A website host provides you with a platform to display your website by storing the files and data used to build the website. Web hosts often also provide you with the tools needed to build and maintain it.
So, when a user attempts to access your website using your domain name, this request connects them with the web hosting platform’s server, prompting the website to be displayed.
We leave you in the hands of our very capable sister company, Digital Refinery, a creative digital marketing agency, to help you with your website hosting. The team specialises in all things marketing, including SEO, Website design and development, Google Ads, and more!

Website Hosting

We do not provide Penetration testing however, with security being our top priority, we recommend getting this done by a third party.
Our focus is working with clients to do everything possible to protect them from cyber threats.

Penetration Testing

With Medtech being a medical Practice Management System (PMS) that requires regular optimisation of databases, we have developed a product that takes care of this for you.
We will perform this outside your business hours to eliminate downtime and improve productivity. Scheduled Medtech software updates that need to be applied will be carried out as part of the agreement.

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