Business computer systems are not yet sufficiently intelligent and reliable that they can be installed and left to run without further intervention! Your computer network will require ongoing support. Think I.T. maintains and manages thousands of computers for customers of all sizes, many industries and throughout New Zealand.
What we do:
Remote support and Help Desk support services
Our Help Desk is manned from 7.30am to 5.30pm, Monday to Friday excluding Auckland public holidays. The Help Desk service is available to all our clients and throughout New Zealand. If your enterprise is outside our onsite service area or if you already have a relationship with an onsite service provider, the Help Desk will coordinate with your current partner for any work requiring onsite service.
We can also support your enterprise remotely, in any part of the country (or indeed, the world!) where we can establish a secure Internet connection.If your enterprise is outside our geographical catchment the Help Desk will coordinate with your current partner for any work requiring onsite service.
We provide comprehensive proactive maintenance, management, troubleshooting and break-fix services. This can be charged on a time and materials basis or for a fixed monthly fee with Think Managed Services or a Custom Support Agreement.
We will provide your enterprise with an in-house technical resource for a fixed number of hours per week or month. This service is typically used by larger or high needs sites, who cannot yet justify or do not want to employ a full time permanent staff member. With our Sited Engineer service you need never worry about sick days, holidays or non-performing employees. We will always have a suitable and site-familiar technical resource available.This service is provided as part of a Custom Support Agreement.
For when you need unbiased advice but are otherwise happy with your current IT services provider. This can be charged as a fixed fee or on a time-used basis.
What we sell:
Casual time based services
We can provide as needed casual support charged at a standard hourly rate. Premiums apply for out-of-hours work. Discounts apply for pre-purchased hours and Think Managed Services Standard and Think Managed Services Premium customers. All you need is an authorised Think I.T credit account and you can consume as much or as little time as you need.
Fixed fee services
We can provide a service centered around a particular task or machine for a fixed monthly fee, if that is not already covered by or you do not have Think Managed Services.
We will tailor a support agreement to suit the specific needs of your enterprise, if one of our standard offerings is not a good fit.
Would you like to discuss your systems support needs with us?