Why would I purchase my new PC/notebook/printer from Think I.T.

I am sure a lot of you have browsed the shelves at your local JB-HiFi or Noel Leeming, and seen PCs, laptops and printers with cash deals or interest free terms that are sometimes hard to pass up.  Should you just purchase your PC from a retail store and get us to set it it up?

Here are some compelling reasons why it is worth paying a little bit more and purchasing your equipment form Think I.T.

- We know your current IT system, so will only recommend hardware that will work with your setup.  If you purchase hardware from a retailer that cannot be integrated into your system, then you may get stuck with a lemon that cannot be used for the purpose you wanted.

- Most retailers sell "consumer" hardware - primarily to the home market.  We primarily sell "business" hardware that is targeted towards business users and will usually have a longer product life span, lower running costs, include the correct business software (ie: Professional editions).

- We are unable to provide any support for hardware purchased elsewhere - we are unable to assist in an RMA process to get items repaired under warranty, and may be unable to provide phone support for hardware that we have never sold or configured - meaning you must go back to the retailer to get support  - and they will know nothing bout your current IT system.  The standard level of support from a retailer for a failed PC/laptop is to repair it and then wipe/reinstall back to factory default settings.

- We only sell manufacturer extended hardware warranties - so you know that the manufacturer will stand behind their product for the duration, and the manufacturer or their authorised repairer will repair it.  Most retailers sell 3rd party "insurance" type extended warranties, where an insurance company takes the risk of the warranty extension - and therefore aims to reduce all warranty costs as much as possible - often users have to pay for diagnosis fees (to determine if it is warranty related), sometimes excesses on repairs, and almost always resulting in more hassle than simply getting the manufacturer to repair it.


Kris Campbell
"When trouble arises, it's imperative to be back on the keys as quickly as possible. 90% of calls to the Helpdesk are resolved within 10 minutes."

Kris Campbell
Think I.T. Team

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