Welcome to the first edition of Think About Business

Welcome to the first edition of Think I.T.'s client newsletter, Think About Business.

This is one of our three new publications.

Think About Business is a collection of business-related IT news, opinion and discussion generated by Think I.T. team members and our partners. We anticipate publishing every 4-6 weeks.

Think About Opportuntity is our regular roundup of special deals offered by distributors and manufacturers of hardware and software.We expect to publish fortnightly.

Think About Advisory is our irregular publication of warnings and alerts.

Think About Business is our way of keeping you informed of developments and trends and their relevance to your enterprise, as well as discussing some general business issues.

We welcome your input and feedback. Let us know what you like and don’t like. Tell us what you want to see being discussed or illuminated. The best “letter to the Editor” each edition will be rewarded with a bottle of something nice chosen by our resident Oenophile, Kerry Wilson.

If you have a colleague who would benefit from subscribing to Think About Business, please have them email editor@thinkit.co.nz and we will sign them up.

In the (hopefully unlikely) event that you no longer wish to receive Think About Business, please click here to unsubscribe.


Kerry Wilson
"It isn’t about the technology, it’s about the information you need to expand your business."

Kerry Wilson
Think I.T. Team

Blog

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...