We believe that to continue to provide great service
we need to employ great people, and great people come at a cost. For many
of our clients we haven’t increased our service rates for over 5 years, most of
whom it has been a lot longer than that. Any new clients engaging
us for support in the last 5 years have been on our current rate of $160
per hour. Therefore for our non-contracted clients the rate is being
brought in line to meet our standard rate, taking effect on January 1, 2018.
If you currently have a support contract with us we will be in touch separately
if there are going to be any changes.
Are you worried about unknown cost with your IT?
Consider a Think Assured Managed Service agreement which is a fixed fee monthly
plan where all your IT support charges are included, let us take the risk of you
having problems. Interested? Ask us for more information.
"It isn’t about the technology, it’s about the information you need to expand your business."
In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint.
How do you respond to a complaint? and who responds to a complaint?
Once a complaint has been received, one person within the organization... more...