Standard Support Rates Increase

Support Rates Increase

Support Rates Increase from January 1, 2018

We believe that to continue to provide great service we need to employ great people, and great people come at a cost.  For many of our clients we haven’t increased our service rates for over 5 years, most of whom it has been a lot longer than that.  Any new clients engaging  us for support in the last 5 years have been on our current rate of $160 per hour.  Therefore for our non-contracted clients the rate is being brought in line to meet our standard rate, taking effect on January 1, 2018.   If you currently have a support contract with us we will be in touch separately if there are going to be any changes.

Are you worried about unknown cost with your IT?  Consider a Think Assured Managed Service agreement which is a fixed fee monthly plan where all your IT support charges are included, let us take the risk of you having problems.  Interested?  Ask us for more information.
Graeme Rawlings
“Customer service is not a department, it’s everyone’s job”

Graeme Rawlings
Think I.T. Team

News

Are your employees up to date on their security awareness?

Cyberwarfare is a part of a new reality as evidenced by the distributed denial-of-service (DDoS) attacks targeting the websites of the Ukrainian defence ministry, army, and two of the country’s largest banks several days before the Russian invasion. These were the most significant attacks of this kind the country has ever faced, according to government officials. The U.S....  more...

Blog

4 Action Steps to Prepare your Business for the upcoming Privacy Act Changes

With NZ privacy laws changing and the revised Privacy Act coming into play on the 1st December 2020, make sure your business is prepared. To ensure you have the knowledge to stay on top of this, we have put together four action steps you can take now, to prepare for these changes.   1. Client Information and Data Storage   It is...  more...