Staff Biography - Taylor Faithfull


In detail, what is your role at Think IT?

I am one of our Remote Support Technicians, At Think IT my role is part of the TA Team, in this team we deal with all the Managed clients where we deliver technical support remotely, In that team I deal with some of the more difficult tickets, these tickets are ones that may take a little longer or need a 2nd level engineer. The Managed Team are experienced in making the user experience less problematic, and a little more smooth.

What is it that drives and encourages you within your work and personal life?

Having a healthy balance between work and home live encourages me to work hard. I enjoy helping others resolve technical issues and also at home I like to resolve any issues as they arise. This is what drives me and enables me to grow both professionally and personally.

Who, or what, was the biggest influence in your career today?

Anthony Charles Faithfull, also known as my DAD. Dad was always a bit of a tech freak and was always trying the latest gadget.It seemed to the child me that he was able to fix anything that was broken. My dad has a huge knowledge base and it seemed to me that there was nothing that he couldn't do. Witnessing that as a child influenced me because it made me also want to try the latest thing and fix things, just like my dad.

Whose biggest fan, are you?

Hermione is inspiring because of her strong personality. She's incredibly hard working and sets the example that it is okay for girls to be ambitious smart and tenacious. She stands up for what she believes in and is not afraid to give a voice to those who don't have one. Also, she always has a witty come back and can pack a punch.

What accomplishment are you most proud of within your job role at Think IT?

I have been at Think IT for less than a year but I have two achievements that I am extremely proud of since I have been with the company. I passed my first Microsoft exam in Office 365 and I also earned employee of the month which I found pretty validating and exciting.

What technology most excites you?

Office 365 - When I first started here at Think IT I didn't have that much knowledge on the product except for the standard Microsoft Office products, but being here I have learnt that within Office 365 the there are endless possibilities of what the product can do, So far I have worked most on the exchange part of office 365 but I really enjoy learning new command's with PowerShell to control the mailboxes. But overall this product is something that I will enjoy working on in the future.

What areas should business be focussing on when it comes to technology?

I think Automation is Key, Technology allows small businesses to automate certain functions that historically have required the need to hire an employee. For instance, bookkeeping functions now can be handled by software applications. The sales function is automated through contact management sites. This gives the small business owner the ability to focus on strategy and cut down on labor expenses.

What do you like to do in your spare time?

I really enjoy outdoor activities and learning new things, I spend most of my spare time being outside whether that's at the beach with my dogs' swimming, riding my motorbike or spending time with my friends' off-roading, but when night comes I also like to play computer games.

If you could gain one super-human power, what would it be?

I think time travel would be an awesome superpower, not to change things but to see things being invented or to see how the world is going to be in the future. You would be able to learn so much and see some amazing things.