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Norman Johnston
"The most powerful motivating factor for employees is seeing tangible progress whilst performing meaningful work. Effective information Technology achieves this objective."

Norman Johnston
Think I.T. Team

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How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...