Remembering 22 February 2011

Today is a year on from the earthquake that took so many lives in Canterbury. We remember the 185 people who lost their lives on the 22nd, and many hundreds more who have been left with deep physical, psychological and emotional scars. We also remember the countless acts of heroism and compassion that brought some hope, comfort and light into that terrible, dark period.

We are honouring the lost, the scarred and the heroes with 1 minute of silence at 12:51pm today.

Norman Johnston
"The most powerful motivating factor for employees is seeing tangible progress whilst performing meaningful work. Effective information Technology achieves this objective."

Norman Johnston
Think I.T. Team

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How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...