First seminars for 2012 announced

The first seminar topics for the 2012 Seminar Series have been announced.

How to get more from Excel- First Steps, Intermediate and Advanced will run in afternoon and evening sessions from 16 February to 6 March.

For more information, or to sign up, please see here.

Watch out for more seminar topics!


Kris Campbell
"When trouble arises, it's imperative to be back on the keys as quickly as possible. 90% of calls to the Helpdesk are resolved within 10 minutes."

Kris Campbell
Think I.T. Team

Blog

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...