Jan 12, 2012
Many of our customers have received phone calls purporting to be from Microsoft or having been referred to the customer by Microsoft. The caller will usually claim that they or Microsoft have detected a virus or other problem on your PC.
These calls are NEVER genuine. Microsoft will never phone you offering support.
Their intention is to gain control of your computer (perhaps installing viruses or key logging software) plus to charge your credit card for fixing a problem which never existed in the first place.
It is important that all staff members at your business are aware of this, as once they are given access to your computer (even before they obtain your credit card details) your system security has been compromised. This will result in Think I.T. having to spend significant time checking and fixing the issues they cause - which will result in a costly bill to your company.
The only time staff should give remote access to someone is if:
1. The person calling is from Think I.T. The best way to verify they are from Think I.T. would be to call them back on the standard Think I.T. helpdesk number. 09 636 0800.
2. The person calling is from one of your application specific Software Suppliers (you will need to advise your staff who these companies are so they know).
If in doubt, advise staff to check with a manager, or phone our helpdesk on 09 636 0800.