Party time

We are throwing a party to celebrate our new branding. If you are a Think I.T. customer, watch out for the invitation in your email inbox. Mark your calendar for Thursday 10 November, from 4.30 to 7pm
Graeme Rawlings
“Customer service is not a department, it’s everyone’s job”

Graeme Rawlings
Think I.T. Team

Blog

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...