Medtech Support

Think I.T. has the highest concentration of Medtech Certified Engineers in the world!

Medtech Global recommends that you use a Medtech32 Certified Engineer.

We have been supporting Medtech practices for over a decade, and as a result we have built a significant body of experience. Currently we support more than 300 users in around 50 GP practices, in addition to other practices using other PMS and a larger number of medical specialist practices. From two to 150 users, from single site to nationwide networks.

As most ongoing support is provided remotely, we will provide support to Medtech practices anywhere in New Zealand.

We have developed and introduced a number of innovations that make Medtech even more useful for your practice.

We also offer a fixed monthly fee option to cover all Medtech upgrades and the Interbase backup-and-restore process for performance tuning.

Medical practices are special, and subject to a range of demands and restrictions that other businesses are not. When you deal with Think I.T. you will not be treated as just another business, but with the consideration of the special requirements of healthcare and your practice’s specific needs.

Think I.T. will assist you with:

  • implementation of new installations;
  • network design;
  • maintenance and upgrade management;
  • troubleshooting;
  • data backup and disaster recovery;
  • remote access;
  • offsite hosting;
  • transitioning to or from the Cloud.

We also provide support for:

  • Healthlink
  • ACC Digital Certificates
  • Best Practice
  • Digital Dictation and Transcription
  • Critchlow Geostan
  • SecurIT / Health Intranet (Healthlink Approved Installer)
  • Electronic Special Authorities
  • TXT2Remind (SMS patient reminder system)
  • CBG HealthStat

To discuss how we can help your practice thrive with Medtech, please call us on 09 636 0900 or email


Kris Campbell
"When trouble arises, it's imperative to be back on the keys as quickly as possible. 90% of calls to the Helpdesk are resolved within 10 minutes."

Kris Campbell
Think I.T. Team

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