I hate the new version of “X”

It seems every time Facebook changes you get a mass of “I hate the new look” posts. This eventually settles down as users realise new features might be useful. The same can occur with desktop applications so if you are doing a business wide upgrade it is worth finding useful new features before upgrading to get employee buy in. Suppliers such as Microsoft make a big effort to provide training materials  and there is even a link to the Ribbon Hero game for those who prefer training without feeling they are being trained.

What happens if users don’t want to change?

Sometimes you need to purchase new Microsoft Office software for a new user but all your other users are on an older version. One advantage of Microsoft Open License software is flexibility to install an earlier version if required. A good example might be where your core business application relies on an old version of Excel but you have a mix of versions. Open License lets you downgrade to the lowest common denominator but the cheaper OEM/preinstalled software does not.

Chris Barnes

Sales Consultant

Graeme Rawlings
“Customer service is not a department, it’s everyone’s job”

Graeme Rawlings
Think I.T. Team

News

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