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What Is a Medical Privacy Breach?

What is a privacy breach and what do I need to do when a breach has been identified? A breach is a loss of, unauthorised access to, or disclosure of, personal information.   For example, the reception area is an open space setting, that tend to be the hub of activity in clinics.  The area is typically a shared workspace that your nurses, doctors and administration... more...

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a... more...

How To Manage Your Customer Complaints (Part 1)

What is a complaint? By definition: A statement that something is unsatisfactory or unacceptable. Complaints are an opportunity to improve services and relationships between patients and their care team... more...

Why do small businesses need Proactive Monitoring in 2019? 

A reactive IT service, where a business calls their IT company if there is a problem, has some disadvantages: (1) The problem may already have been active for a while before you noticed the problem. This may make it more costly to correct (2) If a... more...

Medical Privacy In New Zealand (2019)

Privacy Training Q. Where can I get training on privacy for Medical Receptionists? A. Training options include online training as well as onsite training for groups. Online training gives you and your team the flexibility to do anytime, anywhere.  Onsite training is... more...

12 Principles of the Privacy Act in New Zealand (2019)

PRIVACY ACT (1993) Q.  What is the Privacy Act and what does it do?  A. The Privacy Act provides rules for the collection, use and disclosure of personal information. It regulates the handling of personal information. Twelve principles form the... more...

Workplace Privacy Policy While Hiring Medical Staff

Continuous advancements in technology together with the reach of social media mean you need to take a proactive approach in thinking how this affects your team and their working environment. This may... more...

Best Practices To Follow While Storing Medical Records

Gone are the days where your doctor would sit opposite you and have your paper file out ready to make handwritten notes. Remember the rotoscans that took up valuable floor and storage areas? You may still have paper files in your clinic or held offsite in secure storage. The move to... more...

Privacy Training for Medical Receptionists in NZ

Your Medical Receptionists are your key frontline personnel. Ongoing and regular discussions around patient privacy, as well as reception privacy with your receptionists, will enhance their ability to minimise potential breaches and speculation. Imagine... more...

Flexibility Of A Cloud Hosted Medical Practice

As we stated in our previous blog, this week we are covering off anywhere, anytime, any device advantages that public cloud provide your business. This week we’ll explore the freedom to access cloud-hosted PMS applications from any location, at any time, on any device –... more...

Scalability Of The Modern Cloud Infrastructure Helps Reduce Operating Cost

As we stated in our previous blog, this week we are covering off the scalability of cloud platforms and the advantages this offers. When designing solutions for clients we are required to take... more...

Should I Host My Practice Management System (PMS) In The Cloud?

Continuing from the previous blog, we want to expand on what true cloud infrastructure provides above and beyond running internal systems. This is the second blog in a five-part series about the... more...

Where Should I Backup and Store My Business Data?

Apart from people, your most important business asset is information, or “data”. There has been widely circulated statistics issued by the U.S. Federal Emergency Management Agency... more...

4 reasons why HP Elitebooks offer extraordinary resistance to hackers

Security is a top-line issue for any IT manager. For businesses in sectors such as government, health, law and finance, system breaches are an existential threat that can not only destroy... more...

How the Millennial Effect is changing workplaces for the better

Millennials may be the most misunderstood generation. Initially written off as undisciplined and hard-to-manage, they have emerged as independent, ethically minded workers and consumers as they... more...

The Real Benefits Of Taking Your PMS To the Cloud

At the heart of each medical institution is its Practice Management System (PMS). It connects users with financial transactions, appointments, and clinical data – the lifeblood of every... more...

What is Cloud computing and what are the benefits for your business?

Cloud computing is taking services that are traditionally obtained by buying hardware and software packages and offering them via the internet as a consumption-based model, where you... more...

When should your business migrate to a Managed Print Service (MPS) provider?

 Managed Print Service (MPS) What is a managed print service (MPS)?   Managed Print is a service to help you optimise and... more...

What are macros and how are they being used to hack into your system

What is a Macros virus? A macro, fundamentally, is an action or set of actions that can be run repeatedly. It is widely used in Microsoft applications, such as Excel and Word to record mouse... more...

New Microsoft Teams features will help you communicate better at work

New Microsoft Teams Features - May 2018 1. Mobile voice with video calling on Android: Now you can join meetings from the Microsoft Teams mobile apps on... more...

Vodafone Email Termination
Think IT uniform shirt rollout
No more Adobe licenses
Xtra & Yahoo spam problems resurface
Adobe Boxed Product to be discontinued
Autodesk upgrade changes
Adobe release cycles, upgrade and maintenance
Windows 8 Reimagine event
Cloudy with a chance of rain....or silence
Why should I consider Software Assurance on Windows – Part Deux
No fly for LIon batteries
Yet another Copyright battle
Why should you put Software Assurance on top of Windows 8 Pro?
Vista Business and Office 2007 retire
So how safe is that data in the Cloud?
Shameless 1
If I have 64bit Windows 7 does that mean I should install 64bit Office?
Password foolishness
Skype integrated into Facebook!
I hate the new version of “X”
more...
Kerry Wilson
"It isn’t about the technology, it’s about the information you need to expand your business."

Kerry Wilson
Think I.T. Team