Think I.T. is a firm of computer network engineers and systems integrators. We consult on, design, install, maintain and troubleshoot computer networks and telephone systems- mainly for enterprises with 5 to 100 computers (although a number of our long-term customers have grown well beyond that level). We have been in business since 1994, and are proudly 100% New Zealand owned.
With a team of 33, we are small enough to care and big enough to cope.
We have a wide range of business, education and non-profit clients. Roughly one third of our business is with health related professional practices, making Think I.T. a premier partner of the professional health practice community.
Think I.T. has extensive experience supporting practices that are running Medtech, Incisive, Profile, MyPractice, SPM, Houston, Exact and Vision.
Our flagship range of products are carefully tailored to you and your business to give you peace of mind about your IT infrastructure. Put simply, we are your IT department.
"You can really rely on Think I.T. The whole team is responsive and proactive. For us, they are not just a technology provider but also our expert advisers, giving us professional, informed advice even where the best solutions aren't necessarily in their own interests."
In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint.
How do you respond to a complaint? and who responds to a complaint?
Once a complaint has been received, one person within the organization... more...