Malcom Dale, Director
gardyneHOLT design partners
10-20 users, Think I.T client since 2000
In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization... more...