Our Clients

Think I.T. specialises in servicing the small and medium network market- that is, organisations with 5-75 computer users. These enterprises require a special approach because they are typically big enough to place great reliance on their information technology but too small to economically support a dedicated in-house IT resource. Thus for these enterprises, we effectively become their out-sourced IT department.

We have a wide range of business, education and not-for-profit clients. Roughly one-third of our customers are health-related professional practices, making Think I.T. a premier partner of the professional health practice community.

Think I.T. prospers by building and maintaining relationships. Some of our clients have been with us since 1995. On average, our customer relationships are as long as 8+ years.

David Johnston
"Successful business is a result of interconnecting partnerships all working in synergy for a common goal. Our job is to ensure the efficiency and effectiveness of the strands that link it all together."

David Johnston
Think I.T. Team

Blog

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...