Resources

We bring you the latest news to keep you updated on products and services that matter to your business. Our blogs are on interesting topics that will help increase your work productivity.

Newsletter

We also have monthly newsletters that are a quick read. Subscribe and get fresh content that will keep you updated on the go. 

Graeme Rawlings
“Customer service is not a department, it’s everyone’s job”

Graeme Rawlings
Think I.T. Team

Blog

How To Manage Your Customer Complaints (Part 2)

In Part 1 of our discussion on Customer complaints, we discussed topics such as where different sources of complaints originate from. Here on Part 2, we will discuss how to respond to a complaint. How do you respond to a complaint? and who responds to a complaint? Once a complaint has been received, one person within the organization...  more...