Think Managed Services

Managed Services is a way of bundling monitoring, proactive maintenance and reactive support services into a predictable cost model through a fixed monthly fee per machine covered.

There are three primary levels of Think Managed Services starting with the “Basic” level which provides a high level of monitoring, “Standard” which provides all the monitoring and unlimited Helpdesk support, through to “Premium” which covers your entire IT support requirement.

TMS Basic

For the business that wants to know their system is being backed up correctly as well as kept secure through frequent patching and monitoring. Basic maintenance tasks are executed keeping your system running at optimum performance. The servers’ native backup systems are also monitored and failures reported. Helpdesk remote support and onsite support services are charged on a time-used basis.

TMS Standard

Takes monitoring and backups to a new level. In addition to the services provided in TMS Basic, every TMS Standard-enrolled computer is imaged to a central location enabling it to be restored quickly reducing down time and user frustration. TMS Standard also includes unlimited Helpdesk and remote support plus antivirus software licenses for the enrolled computers and attached peripheral devices such as printers, scanners and UPS’s. Onsite support services for these computers or indeed any other work are charged on a time-used basis at a discounted rate.

TMS Premium

If you want a fixed yearly cost for the IT support in your business then is the plan for you. On top of the monitoring, remote and Helpdesk services plus all-computer backup imaging provided in TMS Standard you also get all onsite support services for the TMS Premium-enrolled computers and attached peripheral devices. Other work is charged on a time-used basis at a heavily discounted rate.

Would you like to discuss your systems support needs with us? Please email or call Graeme Rawlings on 09 636 0808