Connect with us for a faster response

Some of you are already taking advantage of our Think I.T. Customer Portal, however for those that haven’t yet used it you will find it a useful tool. In your web browser, go to https://connect.thinkit.co.nz/support or click the + at the top of our website, and login with your company email address and password or click the ‘view ticket’ link in any of our ticket notifications. If you do not have a login please enter your company email address and select 'forgot your password' and it will be emailed to you, failing that please email and we will get one set up for you.PortalImage

Depending on your user status you can access current and historical service tickets that have been logged by yourself or any other contact within your organisation. You can log new tickets directly into our support queue.

You’ll see some statistics and reporting on your service trends, as well as giving you or your accounts team ability to print and review any invoices.

Click here for more information on how to use the portal.

Another method to log service tickets with us is via email to where your email will be converted to a service ticket, attached to your company and placed into our support queue.

Please when logging tickets provide as much information as possible and in the event you are logging this service ticket on behalf of someone else please let it be known. The more information you provide such as error messages or screenshots, the better we can apply the appropriate resource to resolve the issue.

For all non-urgent requests the above methods of contact are preferable, however when needed you are welcome to call our helpdesk directly on 09 636 0800 any time between the hours of 7:30am and 8:00pm.